Mimecast incident

South Africa Region – Email Processing Delays and Service Access Issues

Resolved after 4 hours 14 minutes, affecting South African Grid and Offshore Grid (Offshore Grid — Administration Console) and 1 more, on October 17, 2026.

monitoring Oct 17, 2026, 12:51 PM UTC

A fix has been implemented for the intermittent email processing delays and service access issues in our South Africa region. We are monitoring the service and will provide updates here as soon as more information is available.

Started: Oct 17, 2026, 12:01 PM UTC
Resolved: Oct 17, 2026, 04:15 PM UTC
Duration: 4h 14m
Detected by Pingoru: Oct 17, 2026, 12:01 PM UTC

Affected components

South African GridOffshore Grid (Offshore Grid — Administration Console)Offshore Grid (Offshore Grid — Email Processing)Offshore Grid (Offshore Grid — End User Applications)Offshore Grid (Offshore Grid — Remediation)Offshore Grid (Offshore Grid — Threat Protection)Offshore Grid (Offshore Grid — Web Security)Offshore Grid (Offshore Grid — Authentication)Offshore Grid (Offshore Grid — Awareness Training)

Update timeline

investigating Oct 17, 2026, 12:01 PM UTC

We are aware that some customers hosted in our South Africa region may be experiencing intermittent email processing delays and issues accessing some Mimecast services. We are investigating and will provide updates here as soon as more information is available.
monitoring Oct 17, 2026, 12:51 PM UTC

A fix has been implemented for the intermittent email processing delays and service access issues in our South Africa region. We are monitoring the service and will provide updates here as soon as more information is available.

Your product runs on more than Mimecast

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.