Is Mimecast down?

We are aware that some customers hosted in our South Africa region may be experiencing intermittent email processing delays and issues accessing some Mimecast services. We are investigating and will provide updates here as soon as more information is available.

A fix has been implemented for the intermittent email processing delays and service access issues in our South Africa region. We are monitoring the service and will provide updates here as soon as more information is available.

We are aware that some customers may be experiencing issues logging in to the Mimecast Support Center when accessing it directly. We are currently investigating and will post updates here as they become available. Please note that customers can access the Mimecast Support Center by selecting Contact Support in the Administration Console, which is functioning as expected.

We have identified the cause of login issues when accessing the Mimecast Support Center, affecting some customers. Our teams are taking mitigating steps to address the issue and are working to deploy a fix. We will provide further updates as they become available. Please note that customers can continue to access the Mimecast Support Center by selecting Contact Support in the Administration Console, which is functioning as expected.

We have implemented mitigation steps to address the login issues when accessing the Mimecast Support Center and Mimecast University directly. We are no longer seeing errors and services are operating normally. Our Engineering team will continue to closely monitor availability and performance to ensure ongoing stability.

We are aware of an issue affecting login to the Mimecast services for some customers globally. Users may see an error after entering a valid username and may be unable to reach the password step. We have identified the cause, and our teams are actively working on a resolution. We apologize for the disruption and will post further updates here as they become available.

We are aware of an issue affecting login to the Mimecast services for some customers globally. Users may see an error after entering a valid username and may be unable to reach the password step. We have identified the cause, and our teams are actively working on a resolution. We apologize for the disruption and will post further updates here as they become available. As a workaround, please refer to below article to successfully login via respective regional URLs https://mimecastsupport.zendesk.com/hc/en-us/articles/34000362728979-Administration-Data-Centers-URLs#h_01JA7Q71GA0422N2D8BE4J0Z36

We have implemented mitigation steps to address the login issues affecting some customers globally. We are no longer seeing errors, and users should now be able to log in through the Mimecast login page as normal. Our Engineering team will continue to closely monitor availability and performance to ensure ongoing stability.

Our third-party SMS provider has reported an issue that may impact the successful delivery of SMS messages used for Two-Factor Authentication (2FA). The provider is actively working on a resolution, and we will provide updates as they become available.

Our third-party SMS provider has confirmed that the service incident impacting the delivery of Two-Factor Authentication (2FA) SMS messages has been resolved. All SMS messages are now being delivered successfully. We will continue to monitor the situation to ensure system stability and consistent message delivery.

We are aware that some customers may be experiencing an issue with calls to our South Africa (ZA) support line 086 not ringing. In the meantime, customers can alternatively contact us on (011) 722-3700. We are currently investigating and will post updates here as they become available.

We have identified the cause of the issue preventing calls from connecting on our South Africa (ZA) support line 086. Our teams are actively working towards a resolution, and we will share further updates here as they become available. In the meantime, customers can continue using the alternative number, (011) 722-3700.

We have identified the cause of the issue preventing calls from connecting on our South Africa (ZA) support line 086, and our teams are actively working towards a resolution. In the meantime, please use the alternative number, (011) 722-3700, until further notice. We expect to share our next update during normal ZA business hours.

We continue to work actively towards a resolution for the issue preventing calls from connecting on our South Africa (ZA) support line 086. We will share further updates here as soon as we have more information. In the meantime, please continue using the alternative number, (011) 722-3700, until further notice.