Is Mimecast down?

We are aware that some customers may be experiencing an issue with calls to our South Africa (ZA) support line 086 not ringing. In the meantime, customers can alternatively contact us on (011) 722-3700. We are currently investigating and will post updates here as they become available.

We have identified the cause of the issue preventing calls from connecting on our South Africa (ZA) support line 086. Our teams are actively working towards a resolution, and we will share further updates here as they become available. In the meantime, customers can continue using the alternative number, (011) 722-3700.

We have identified the cause of the issue preventing calls from connecting on our South Africa (ZA) support line 086, and our teams are actively working towards a resolution. In the meantime, please use the alternative number, (011) 722-3700, until further notice. We expect to share our next update during normal ZA business hours.

We continue to work actively towards a resolution for the issue preventing calls from connecting on our South Africa (ZA) support line 086. We will share further updates here as soon as we have more information. In the meantime, please continue using the alternative number, (011) 722-3700, until further notice.

We are aware that some customers may be experiencing email delays, with some seeing an increased volume of emails on their delivery queue. Our investigation shows that this issue is impacting emails to Office 365, coinciding with an incident reported by Office 365 on their end. We will continue monitoring and will post updates here as they become available.

We are aware that some customers hosted on our US grid may be experiencing login issues with Aware. We are currently investigating and will post updates here as they become available.

We have implemented mitigation steps to address login issues for some customers hosted on our US grid, impacting Aware. We are no longer seeing errors and services are operating normally. Our Engineering team(s) will continue to closely monitor availability and performance to ensure ongoing stability.

We have identified the cause of a service disruption affecting some customers hosted on our JER grid, which may be impacting authentication and mail flow. We continue to accept mail like normal but processing and delivery may be delayed. Our teams are actively working on a resolution, and further updates will be posted here as they become available.

We have implemented mitigation steps to address the service disruption affecting some customers hosted on our JER grid, including issues with authentication and mail flow. We are no longer seeing errors and mail processing and delivery are operating normally. Our Engineering team will continue to closely monitor availability and performance to ensure ongoing stability.

We are aware that some customers may be experiencing issues authenticating to the Administration Console and end user applications. We are currently investigating the issue and updates will be posted here as they become available.

We have identified the cause of authentication issues affecting the Administration Console and end user applications for some customers across multiple regions. Email flow and other services are not impacted. Our teams are actively working on a resolution, and further updates will be posted here as they become available.

We have taken mitigation steps and believe we have resolved the issue causing login failures on the CA Grid (Canada region). Our Engineering team is deploying the fix to other regions and will continue closely monitoring the situation as services stabilize. We will provide further updates here.

We can confirm that the login issue affecting the Administration Console has have been resolved. Our team has identified that a small subset of end users applications may continue to experience authentication issues. Our teams are actively working on a resolution, and further updates will be posted here as they become available.

We continue to monitor the issue affecting login to the Administration Console. Our team continues to investigate the issue affecting a subset of end user applications and POP3 email, and further updates will be posted here as they become available.

We can confirm that the issue with Administration Console and End User apps has been resolved. However, a fix for the issue with POP3 is currently in development and will be deployed as soon as possible. Further updates will be posted here as they become available.

We have taken mitigation steps and believe we have resolved the issue affecting POP3 emails. Our Engineering team is closely monitoring the situation as services continue to stabilize and return to normal levels. We will provide further updates here as they become available.