MessageBird incident

Elevated API errors and voice call setup failures (US)

Resolved after 1 hour 22 minutes, affecting Bird Platform, on September 17, 2026.

monitoring Sep 17, 2026, 04:46 PM UTC

We are continuing to monitor for any further issues.

Affected components

Bird Platform

investigating Sep 17, 2026, 04:22 PM UTC

We are investigating elevated error rates and increased latency for API requests in our US region, beginning approximately 15:31 UTC. Write operations are the most affected and may return errors or time out. Voice call setup and number routing are also degraded. Read operations and our EU region are unaffected. We are actively engaged and will provide an update within 30 minutes.
monitoring Sep 17, 2026, 04:46 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Sep 17, 2026, 04:46 PM UTC

We are continuing to monitor for any further issues.
resolved Sep 17, 2026, 05:44 PM UTC

This incident has been resolved.

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