Resolved after 46 minutes, affecting SMS - API and SMS - SMPP - EU - SMPP01 and 1 more, on October 4, 2026.
The situation has improved since 3:30 PM UTC. We are monitoring the services.
Affected components
SMS - APISMS - SMPP - EU - SMPP01SMS - SMPP - EU - SMPP02SMS - SMPP - EU - SMPP03Channels - EuropeSMS - API V1Channels - US (West)SMS - Mail to SMS Relay ServiceChannels - Asia (India)
Update timeline
- investigating Oct 04, 2026, 03:27 PM UTC
Since 2:55 PM UTC, we are experiencing increased latency with our SMS service (API, SMPP, Mail to SMS). We are investigating the issue and will provide an update as soon as we have more information.
- monitoring Oct 04, 2026, 03:41 PM UTC
The situation has improved since 3:30 PM UTC. We are monitoring the services.
- resolved Oct 04, 2026, 04:13 PM UTC
This incident has been resolved.
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