Resolved after 2 days 17 hours, affecting Conversations - API, on October 21, 2025.
Ability to sent messages through Viber has been fully restored.
Affected components
Conversations - API
Update timeline
- investigating Oct 21, 2025, 02:11 PM UTC
We are currently experiencing slower than expected sending of messages through Viber due to a slowdown in processing rate from Viber.
- investigating Oct 23, 2025, 12:11 PM UTC
A limited subset of customers are unable to send messages through Viber channel; investigation and remediations ongoing.
- investigating Oct 24, 2025, 07:42 AM UTC
Ability to sent messages through Viber has been fully restored.
- resolved Oct 24, 2025, 07:43 AM UTC
This incident has been resolved.
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