Resolved after 7 days 5 hours, affecting Channels - Europe and Channels - US (West) and 1 more, on November 27, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Channels - EuropeChannels - US (West)Channels - Asia (India)
Update timeline
- investigating Nov 27, 2025, 10:57 AM UTC
We are investigating issues preventing some customers from installing WhatsApp channels for pre-verified numbers only.
- identified Dec 01, 2025, 10:58 AM UTC
We've identified the issue and are working with Meta (WhatsApp) to resolve it.
- monitoring Dec 02, 2025, 02:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 04, 2025, 04:17 PM UTC
This incident has been resolved.
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