Resolved after 4 hours 23 minutes, affecting Analytics - US (West), on January 23, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Analytics - US (West)
Update timeline
- investigating Jan 23, 2026, 07:08 AM UTC
We are currently investigating this issue.
- identified Jan 23, 2026, 08:14 AM UTC
Customers are having problems seeing contacts and segments. The issue has been identified and the team is working on a fix.
- identified Jan 23, 2026, 09:27 AM UTC
We are continuing to work on a fix for this issue.
- identified Jan 23, 2026, 09:54 AM UTC
We are continuing to work on a fix for this issue.
- identified Jan 23, 2026, 10:46 AM UTC
We are seeing an improvement: piled up inserts are processing and we hope to start restoring systems in some time.
- monitoring Jan 23, 2026, 11:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 23, 2026, 11:31 AM UTC
This incident has been resolved.
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