Resolved after 33 minutes, affecting Scans Processing and Scans Processing and 1 more, on May 19, 2026.
This incident has been resolved. SCA scans are functioning normally across all affected environments.
Affected components
Update timeline
- investigating May 19, 2026, 08:18 PM UTC
We are currently investigating an issue affecting Mend CLI and Unified Agent (UA) scans in the saas.mend.io environment. Scans are failing, surfacing to users as: CLI: "Unexpected error while handling request" Unified Agent: "Failed to send request to WhiteSource server: Unexpected error while handling request"
- investigating May 19, 2026, 08:21 PM UTC
We are continuing to investigate this issue.
- monitoring May 19, 2026, 08:29 PM UTC
A fix has been implemented and we are currently monitoring the affected environments to confirm full resolution.
- resolved May 19, 2026, 08:52 PM UTC
This incident has been resolved. SCA scans are functioning normally across all affected environments.
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