Meltwater API incident

API Search Degradation

Resolved after 1 day 1 hour, affecting API endpoints and Content Stream and 1 more, on August 20, 2026.

resolved Aug 21, 2026, 11:26 AM UTC

After a period of monitoring, this issue has been resolved. Searches are now loading as expected.

Started
Aug 20, 2026, 10:23 AM UTC
Resolved
Aug 21, 2026, 11:26 AM UTC
Duration
1d 1h
Detected by Pingoru
Aug 20, 2026, 10:23 AM UTC

Affected components

API endpointsContent StreamMeltwater API Listening AnalyticsMeltwater API Listening ExportsMeltwater API Listening Search ManagementMeltwater API Listening Search

Update timeline

  1. investigating Aug 20, 2026, 10:23 AM UTC

    We are currently investigating an issue affecting search. Customers may experience errors when running searches, or searches may fail to load. Our team is actively working to identify and resolve the issue. We will continue to provide updates accordingly.

  2. monitoring Aug 20, 2026, 12:13 PM UTC

    Our engineering team has resolved the issue affecting searches. Searches should now load as expected, and users should no longer experience errors when running searches. We are now monitoring the situation closely and will continue to provide updates accordingly.

  3. resolved Aug 21, 2026, 11:26 AM UTC

    After a period of monitoring, this issue has been resolved. Searches are now loading as expected.

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