Meltwater API incident

Explore API Degradation

Resolved after 22 hours, affecting API endpoints and Content Stream and 1 more, on August 31, 2026.

resolved Sep 01, 2026, 04:42 AM UTC

After a period of monitoring, this issue has been resolved. The Meltwater API continues to function as expected.

Started
Aug 31, 2026, 06:42 AM UTC
Resolved
Sep 01, 2026, 04:42 AM UTC
Duration
22h
Detected by Pingoru
Aug 31, 2026, 06:42 AM UTC

Affected components

API endpointsContent StreamMeltwater API Listening AnalyticsMeltwater API Listening ExportsMeltwater API Listening Search Management

Update timeline

  1. investigating Aug 31, 2026, 06:42 AM UTC

    We are experiencing an issue where users may not be able to use the Meltwater API. Our Engineering team is aware of the issue and is currently investigating. We apologize for any inconvenience caused, and we will provide updates accordingly.

  2. monitoring Aug 31, 2026, 08:04 AM UTC

    Our engineering team has resolved the issue affecting searches. Searches should now load as expected. We are now monitoring the situation closely and will continue to provide updates accordingly.

  3. investigating Aug 31, 2026, 01:25 PM UTC

    We are experiencing an issue where users may not be able to use the Meltwater API. Our Engineering team is aware of the issue and is currently investigating. We apologize for any inconvenience caused, and we will provide updates accordingly.

  4. monitoring Aug 31, 2026, 02:36 PM UTC

    Our engineering team has resolved the issue affecting searches. Searches should now load as expected. We are now monitoring the situation closely and will continue to provide updates accordingly.

  5. resolved Sep 01, 2026, 04:42 AM UTC

    After a period of monitoring, this issue has been resolved. The Meltwater API continues to function as expected.

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