ManageEngine incident
Performance Degradation – Investigation in Progress
Resolved after 2 hours 4 minutes, affecting ME Service Desk Plus Cloud, on May 4, 2026.
We sincerely apologise for the performace issue customers might have experienced. We have now been resolved and all services have returned to normal. We are continuing to closely monitor the application to ensure stable performance.
Affected components
Update timeline
- investigating May 04, 2026, 03:00 PM UTC
Dear Customers, We are currently experiencing slowness in one of our database servers, which is impacting a subset of customers and causing slower application performance. Our engineering team is actively investigating the issue and working to mitigate it as quickly as possible. We are making progress and expect to have a resolution soon. We sincerely apologize for the inconvenience and appreciate your patience.
- resolved May 04, 2026, 05:04 PM UTC
We sincerely apologise for the performace issue customers might have experienced. We have now been resolved and all services have returned to normal. We are continuing to closely monitor the application to ensure stable performance.
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