Locally incident

General outage

Resolved after 1 hour 4 minutes, affecting Store Locators and Product Locators and 1 more, on October 17, 2025.

resolved Oct 17, 2025, 11:23 PM UTC

This incident has been resolved. We are still experiencing a slight delay with outbound communications but this should be resolved within 20-30 minutes.

Started: Oct 17, 2025, 09:56 PM UTC
Resolved: Oct 17, 2025, 11:01 PM UTC
Duration: 1h 4m
Detected by Pingoru: Oct 17, 2025, 09:56 PM UTC

Affected components

Store LocatorsProduct LocatorsBuy it Locally / Carts / TransactionsLocally.comLocally "Pages"StorefrontsSame-day DeliveryInventory IngestionAPI (v1)API (v2 / Headless, Cart, ShopSense, and Marketing)

Update timeline

investigating Oct 17, 2025, 09:56 PM UTC

We are investigating a site-wide issue. Thanks for your patience while we investigate.
identified Oct 17, 2025, 10:21 PM UTC

We have identified the cause of the outage and are working on a fix. We'll report back with an update in 20 minutes.
identified Oct 17, 2025, 10:43 PM UTC

Thanks for your continued patience. We are still working on a fix. We will post another update in 45 minutes.
identified Oct 17, 2025, 11:08 PM UTC

A fix has been implemented and we expect services to be fully restored shortly.
monitoring Oct 17, 2025, 11:22 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 17, 2025, 11:23 PM UTC

This incident has been resolved. We are still experiencing a slight delay with outbound communications but this should be resolved within 20-30 minutes.

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