Locally incident

Increased latency on search endpoints

Resolved after 1 hour 45 minutes, affecting Locally.com and Locally "Pages" and 1 more, on August 31, 2026.

monitoring Aug 31, 2026, 08:07 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 31, 2026, 06:28 AM UTC
Resolved
Aug 31, 2026, 08:14 AM UTC
Duration
1h 45m
Detected by Pingoru
Aug 31, 2026, 06:28 AM UTC

Affected components

Locally.comLocally "Pages"Storefronts

Update timeline

  1. investigating Aug 31, 2026, 06:28 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 31, 2026, 07:02 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 31, 2026, 07:12 AM UTC

    We have identified the issue and are working on a fix. In the meantime some customers using Storefronts sites and other product search surfaces continue to experience degraded performance.

  4. identified Aug 31, 2026, 07:31 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Aug 31, 2026, 08:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 31, 2026, 08:14 AM UTC

    This incident has been resolved.

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