Lob incident

Error rendering HTML Template

Resolved after 48 minutes, on July 7, 2026.

resolved Jul 07, 2026, 05:56 PM UTC

The issue causing errors in proofing HTML has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.

Started
Jul 07, 2026, 05:08 PM UTC
Resolved
Jul 07, 2026, 05:56 PM UTC
Duration
48m
Detected by Pingoru
Jul 07, 2026, 05:08 PM UTC

Update timeline

  1. investigating Jul 07, 2026, 05:08 PM UTC

    We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

  2. resolved Jul 07, 2026, 05:56 PM UTC

    The issue causing errors in proofing HTML has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.

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