Lob incident

Elevated Errors

Resolved after 20 minutes, affecting API and Dashboard, on April 30, 2025.

monitoring Apr 30, 2025, 09:11 PM UTC

On April 30, 2025 from 10:40 - 11:00 AM PST api.lob.com returned an elevated number of "Service Unavailable" 503 status code failures impacting most requests across all endpoints. This regression was caused by an update which has since been rolled back. All services are now operational.

Started
Apr 30, 2025, 06:40 PM UTC
Resolved
Apr 30, 2025, 07:00 PM UTC
Duration
20m
Detected by Pingoru
Apr 30, 2025, 06:40 PM UTC

Affected components

APIDashboard

Update timeline

  1. monitoring Apr 30, 2025, 09:11 PM UTC

    On April 30, 2025 from 10:40 - 11:00 AM PST api.lob.com returned an elevated number of "Service Unavailable" 503 status code failures impacting most requests across all endpoints. This regression was caused by an update which has since been rolled back. All services are now operational.

  2. resolved Apr 30, 2025, 09:11 PM UTC

    All services are now operational.

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