Lob incident

International verifications returning 500s

Resolved after 17 hours 10 minutes, on May 24, 2025.

identified May 24, 2025, 10:40 PM UTC

We are currently experiencing a service disruption affecting our international address verification service for countries outside the US, UK, Canada, and Mexico. Requests for address verification in all other countries are currently returning errors (HTTP 500). Verification services for the US, UK, Canada, and Mexico remain fully operational.

Started
May 24, 2025, 10:40 PM UTC
Resolved
May 25, 2025, 03:50 PM UTC
Duration
17h 10m
Detected by Pingoru
May 24, 2025, 10:40 PM UTC

Update timeline

  1. identified May 24, 2025, 10:40 PM UTC

    We are currently experiencing a service disruption affecting our international address verification service for countries outside the US, UK, Canada, and Mexico. Requests for address verification in all other countries are currently returning errors (HTTP 500). Verification services for the US, UK, Canada, and Mexico remain fully operational.

  2. resolved May 25, 2025, 03:50 PM UTC

    This incident has been resolved. All services are operational.

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