LlamaIndex incident

AWS outage - some llamacloud services may be degraded

Resolved after 2 hours 48 minutes, affecting LlamaParse API, on October 20, 2025.

monitoring Oct 20, 2025, 10:36 AM UTC

AWS is still not 100% up, but LlamaCloud seems to be running smoothly now. We're still waiting on AWS to confirm everything is solved on their side.

Started: Oct 20, 2025, 09:31 AM UTC
Resolved: Oct 20, 2025, 12:20 PM UTC
Duration: 2h 48m
Detected by Pingoru: Oct 20, 2025, 09:31 AM UTC

Affected components

LlamaParse API

Update timeline

investigating Oct 20, 2025, 09:31 AM UTC

We are currently investigating this issue.
monitoring Oct 20, 2025, 10:36 AM UTC

AWS is still not 100% up, but LlamaCloud seems to be running smoothly now. We're still waiting on AWS to confirm everything is solved on their side.
resolved Oct 20, 2025, 12:20 PM UTC

This incident has been resolved.

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