LlamaIndex incident

High error rate for agentic parse in EU

Resolved after 1 hour 41 minutes, affecting LlamaParse API, on September 17, 2026.

monitoring Sep 17, 2026, 07:08 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 17, 2026, 06:48 PM UTC
Resolved
Sep 17, 2026, 08:30 PM UTC
Duration
1h 41m
Detected by Pingoru
Sep 17, 2026, 06:48 PM UTC

Affected components

LlamaParse API

Update timeline

  1. identified Sep 17, 2026, 06:48 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 17, 2026, 07:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2026, 08:30 PM UTC

    This incident has been resolved.

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