LlamaIndex incident

Major service degradation due to AWS outage

Critical Vendor's status page →

Resolved after 13 hours 28 minutes, affecting LlamaParse API and LlamaParse UI, on October 20, 2025.

monitoring Oct 21, 2025, 04:22 AM UTC

We are continuing to monitor for any further issues.

Started
Oct 20, 2025, 03:46 PM UTC
Resolved
Oct 21, 2025, 05:15 AM UTC
Duration
13h 28m
Detected by Pingoru
Oct 20, 2025, 03:46 PM UTC

Affected components

LlamaParse APILlamaParse UI

Update timeline

  1. monitoring Oct 20, 2025, 03:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. monitoring Oct 20, 2025, 07:46 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 21, 2025, 04:22 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 21, 2025, 05:15 AM UTC

    This incident has been resolved.

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