LlamaIndex incident

Degraded Performance: Elevated Error Rates

Minor Vendor's status page →

Resolved after 20 minutes, affecting LlamaParse API and LlamaParse API and 1 more, on September 24, 2025.

investigating Sep 24, 2025, 10:06 PM UTC

We are continuing to investigate this issue.

Started
Sep 24, 2025, 10:00 PM UTC
Resolved
Sep 24, 2025, 10:20 PM UTC
Duration
20m
Detected by Pingoru
Sep 24, 2025, 10:00 PM UTC

Affected components

LlamaParse APILlamaParse APILlamaParse UILlamaParse UI

Update timeline

  1. investigating Sep 24, 2025, 10:00 PM UTC

    LlamaCloud is currently experiencing elevated error rates, we are investigating the issue.

  2. investigating Sep 24, 2025, 10:01 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 24, 2025, 10:02 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 24, 2025, 10:06 PM UTC

    We are continuing to investigate this issue.

  5. resolved Sep 24, 2025, 10:20 PM UTC

    This incident has been resolved.

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