Resolved after 4 hours 43 minutes, on June 11, 2026.
On 2026-06-11 at 13:00 UTC, a serialization bug was introduced via frontend components which rendered some services unavailable via the dashboard for some users. These services included SIP trunk and dispatch rule creation/management as well as several advanced features in Agent Builder. A fix was pushed on 2026-06-17 at 17:43 UTC which resolved the issue.
Update timeline
- resolved Jun 17, 2026, 09:53 PM UTC
On 2026-06-11 at 13:00 UTC, a serialization bug was introduced via frontend components which rendered some services unavailable via the dashboard for some users. These services included SIP trunk and dispatch rule creation/management as well as several advanced features in Agent Builder. A fix was pushed on 2026-06-17 at 17:43 UTC which resolved the issue.
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