LiveKit incident

Analytics data is delayed

Resolved after 19 hours 3 minutes, affecting Cloud Dashboard (cloud.livekit.io), on December 7, 2025.

resolved Dec 08, 2025, 03:10 PM UTC

A fix has been implemented. The processing is back online, and will catch up to real time We will backfill the data for the affected duration next

Started
Dec 07, 2025, 08:07 PM UTC
Resolved
Dec 08, 2025, 03:10 PM UTC
Duration
19h 3m
Detected by Pingoru
Dec 07, 2025, 08:07 PM UTC

Affected components

Cloud Dashboard (cloud.livekit.io)

Update timeline

  1. identified Dec 07, 2025, 08:07 PM UTC

    we are observing delays in the analytics data that's visible from the dashboard. we are working on processing the backlog of data. this impacts Session detail page, Egresses, Ingresses, and SIP dashboards. Sessions listing and Agent insights are not affected.

  2. identified Dec 08, 2025, 08:29 AM UTC

    we've implemented fixes to help the data processor to catch up. live processing will be enabled soon.

  3. resolved Dec 08, 2025, 03:10 PM UTC

    A fix has been implemented. The processing is back online, and will catch up to real time We will backfill the data for the affected duration next

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