LiveKit incident

Degraded Connectivity Issues – EU (Frankfurt)

Resolved after 2 hours 23 minutes, affecting Europe Central - TURN and Europe Central - Real Time Communication, on April 1, 2026.

monitoring Apr 01, 2026, 10:37 AM UTC

We identified degraded connection errors affecting a small percentage of requests to Real Time Communication and TURN services in our EU (Frankfurt) region. Automatic retries prevented applications from experiencing failures. A fix has been implemented and we are actively monitoring to confirm stability.

Started
Apr 01, 2026, 10:37 AM UTC
Resolved
Apr 01, 2026, 01:01 PM UTC
Duration
2h 23m
Detected by Pingoru
Apr 01, 2026, 10:37 AM UTC

Affected components

Europe Central - TURNEurope Central - Real Time Communication

Update timeline

  1. monitoring Apr 01, 2026, 10:37 AM UTC

    We identified degraded connection errors affecting a small percentage of requests to Real Time Communication and TURN services in our EU (Frankfurt) region. Automatic retries prevented applications from experiencing failures. A fix has been implemented and we are actively monitoring to confirm stability.

  2. resolved Apr 01, 2026, 01:01 PM UTC

    This incident has been resolved.

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