Resolved after 2 hours 9 minutes, affecting Cloud Dashboard (cloud.livekit.io), on May 26, 2026.
A fix has been implemented and we are seeing no more data outage for newly created sessions. We are monitoring the fix and are currently working on backfilling the missing data.
Affected components
Update timeline
- investigating May 26, 2026, 07:22 PM UTC
We are investigating reports of Agent Observability not accessible for some sessions.
- identified May 26, 2026, 07:53 PM UTC
We have identified an issue causing partial data unavailability in the LiveKit Cloud Dashboard: For some users, Agent Observability is temporarily unavailable for some sessions. Some sessions in the 24-hour filter are showing as Active even though they have ended. A fix has been identified and we are backfilling the missing data.
- monitoring May 26, 2026, 08:13 PM UTC
A fix has been implemented and we are seeing no more data outage for newly created sessions. We are monitoring the fix and are currently working on backfilling the missing data.
- resolved May 26, 2026, 09:32 PM UTC
All missing data has now been backfilled and the incident is resolved.
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