Resolved after 12 hours 46 minutes, affecting Fax Systems and Email Delivery Systems, on November 14, 2024.
Hello All, As of 6:30 PM EST, we have confirmed that all backlogs and delays have been processed, and all previously affected services have returned to normal operations. Again, we apologize for any inconvenience this issue may have caused.
Affected components
Update timeline
- monitoring Nov 14, 2024, 02:33 PM UTC
Hello All, Starting at 6:27 p.m. EST on November 13th, we discovered a file replication issue that affected fax and voicemail queue processing times. We will experience delays in fax, voicemail and email delivery systems. We have applied a fix for this issue, however it may need a few hours to process all backlogged queues. We will continue to monitor and provide further updates. We apologize for any inconvenience this has caused.
- resolved Nov 15, 2024, 03:20 AM UTC
Hello All, As of 6:30 PM EST, we have confirmed that all backlogs and delays have been processed, and all previously affected services have returned to normal operations. Again, we apologize for any inconvenience this issue may have caused.
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