Resolved after 52 minutes, affecting Line2 websites and Voice Services and 1 more, on May 19, 2026.
We have mitigated the UP database CPU issue that was causing degraded performance for Line2 UP services. Service performance has stabilized, and customers should no longer experience intermittent delays or access issues. Our engineering and operation team will continue monitoring the environment closely to ensure ongoing stability. We appreciate your patience during this incident.
Affected components
Update timeline
- investigating May 19, 2026, 12:33 PM UTC
We are currently investigating an issue causing degraded performance for some Line2 services due to a database CPU spike. Customers may experience intermittent delays or issues accessing certain features. Our engineering and operation teams are actively working to mitigate the issue and restore full service performance as quickly as possible. We will continue to provide updates as more information becomes available.
- resolved May 19, 2026, 01:25 PM UTC
We have mitigated the UP database CPU issue that was causing degraded performance for Line2 UP services. Service performance has stabilized, and customers should no longer experience intermittent delays or access issues. Our engineering and operation team will continue monitoring the environment closely to ensure ongoing stability. We appreciate your patience during this incident.
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