Resolved after 457 days 14 hours, affecting Customer Support Systems, on July 22, 2025.
15:49 - Routing to phone trunk is now back online and phones are now available. We will continue to monitor the situation. We're currently investigating an issue with our phone lines as top priority. Please keep an eye on our status page for further updates. We apologise for any disruption this may cause you. In the meantime, you can reach our staff via ticket as per usual.
Affected components
Update timeline
- monitoring Jul 22, 2025, 07:55 PM UTC
15:49 - Routing to phone trunk is now back online and phones are now available. We will continue to monitor the situation. We're currently investigating an issue with our phone lines as top priority. Please keep an eye on our status page for further updates. We apologise for any disruption this may cause you. In the meantime, you can reach our staff via ticket as per usual.
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