Resolved after 5 hours 50 minutes, affecting SAO and SAO2, on December 11, 2025.
Our Network team is aware of reports of a connectivity issue to SAO1 and SAO2 servers. It has been identified that the Tier 1 ISP Cirion is facing an issue in its network, which is causing reachability issues for a variety of networks across the globe. We've removed our traffic from our Cirion circuit and will keep monitoring the traffic.
Affected components
Update timeline
- monitoring Dec 11, 2025, 12:30 PM UTC
Our Network team is aware of reports of a connectivity issue to SAO1 and SAO2 servers. It has been identified that the Tier 1 ISP Cirion is facing an issue in its network, which is causing reachability issues for a variety of networks across the globe. We've removed our traffic from our Cirion circuit and will keep monitoring the traffic.
- resolved Dec 11, 2025, 06:21 PM UTC
This incident has been resolved.
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