Resolved after 23 hours 37 minutes, affecting LON and LON2, on August 8, 2026.
This incident has been resolved. Our team will keep the communication for the affected customers via ongoing tickets.
Affected components
Update timeline
- investigating Aug 08, 2026, 12:17 AM UTC
We are currently investigating this issue.
- investigating Aug 08, 2026, 12:29 AM UTC
We are continuing to investigate this issue.
- identified Aug 08, 2026, 03:05 AM UTC
Some devices are being recovered. Our team are still working with the DCO to fully recover the site.
- identified Aug 08, 2026, 11:06 AM UTC
Several servers have been recovered but the full extension of the site is still being worked on at the moment. Our team is still working with the DCO for the full resolution.
- resolved Aug 08, 2026, 11:54 PM UTC
This incident has been resolved. Our team will keep the communication for the affected customers via ongoing tickets.
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