Resolved after 5 hours 33 minutes, affecting OpenAI, on June 24, 2025.
Kustomer has confirmed that error rates from OpenAI have recovered. If you have any questions please reach out to Kustomer support at [email protected]
Affected components
Update timeline
- identified Jun 24, 2025, 08:23 PM UTC
Kustomer is aware of an event reported by one of our third party vendors affecting, AI Agents, AI Summaries, Customer Assist, and Agent Assist that may cause errors within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please follow OpenAI's Statuspage at [https://status.openai.com/] for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
- identified Jun 24, 2025, 11:16 PM UTC
Kustomer is aware of an event reported by one of our third party vendors affecting, AI Agents, AI Summaries, Customer Assist, and Agent Assist that may cause errors within the platform. Our team is continuing to monitor the incident, and working with the vendor where possible to resolve the issue. Please follow OpenAI's Statuspage at [https://status.openai.com/] for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
- resolved Jun 25, 2025, 01:56 AM UTC
Kustomer has confirmed that error rates from OpenAI have recovered. If you have any questions please reach out to Kustomer support at [email protected]
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