Resolved after 25 minutes, affecting Channel - Chat and Notifications and 1 more, on August 25, 2026.
The PubNub-related event previously reported affecting real-time messaging for orgs in Prod1 has been resolved. PubNub has confirmed the issue has been mitigated on their end - no messages were missed and no customer impact occurred during the event. All affected areas remain fully operational. Please reach out to Kustomer support at [email protected] if you have additional questions or concerns.
Affected components
Update timeline
- monitoring Aug 25, 2026, 01:51 PM UTC
Kustomer is aware of an event reported by one of our third party vendors (PubNub) affecting real-time messaging for orgs in Prod1 that may cause chat messages, agent notifications, and live updates to be delayed or not appear in real time within the platform. Our team is actively monitoring the incident, and working with the vendor where possible to resolve the issue. You can also follow PubNub's status here: https://status.pubnub.com/incidents/cz6q37z3s1d5. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
- resolved Aug 25, 2026, 02:17 PM UTC
The PubNub-related event previously reported affecting real-time messaging for orgs in Prod1 has been resolved. PubNub has confirmed the issue has been mitigated on their end - no messages were missed and no customer impact occurred during the event. All affected areas remain fully operational. Please reach out to Kustomer support at [email protected] if you have additional questions or concerns.
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