Krystal incident

Longer than usual support response times

Resolved after 3 days 23 hours, on October 22, 2026.

resolved Oct 26, 2026, 08:14 AM UTC

We're continuing to monitor volumes, following the critical vulnerabilities, though normal response times should currently be expected. Thank you for your patience.

Started
Oct 22, 2026, 08:44 AM UTC
Resolved
Oct 26, 2026, 08:14 AM UTC
Duration
3d 23h
Detected by Pingoru
Oct 22, 2026, 08:44 AM UTC

Update timeline

  1. monitoring Oct 22, 2026, 08:44 AM UTC

    We are currently experiencing higher than usual support volumes due to the critical PHP (CVE-2026-109618 / CVE-2026-109619) and NodeJS vulnerabilities (CVE-2026-105483, CVE-2026-106069, CVE-2026-111497). Please see our other status updates for further details on those. We appreciate your patience and hope to get back to our usual prompt response times as soon as possible.

  2. resolved Oct 26, 2026, 08:14 AM UTC

    We're continuing to monitor volumes, following the critical vulnerabilities, though normal response times should currently be expected. Thank you for your patience.

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