Investigating Issues with App Loading and Menus

Update timeline

1. investigating Apr 08, 2025, 05:06 PM UTC

   We're currently investigating reports of some Live apps not loading and menus failing to load within certain apps. Our Engineering team is actively working to identify the cause and resolve the issue as quickly as possible. We’ll share updates here as we learn more. Thanks for your patience!

2. identified Apr 08, 2025, 05:22 PM UTC

   Update: We've identified the root cause of the issue affecting app and menu loading. A fix is currently being deployed, and we expect services to begin recovering shortly. We'll continue to monitor the situation and share another update once the deployment is complete. Thanks again for your patience!

3. monitoring Apr 08, 2025, 05:43 PM UTC

   Update: A fix has been implemented, and we're currently monitoring to ensure everything is fully back to normal. Initial signs look good, but if you're still experiencing issues, please try clearing your browser cache and cookies, as that may help resolve any lingering problems. We'll share a final update once we've confirmed full recovery. Thanks for sticking with us!

4. resolved Apr 08, 2025, 06:12 PM UTC

   Resolved: The issue affecting app and menu loading has been fully resolved. All services are now operating normally. If you continue to experience any issues, please try clearing your browser cache and cookies, or reach out to our Support team for help. Thanks again for your patience while we worked through this!