Knack incident

Some apps see a redirect from the login page

Resolved after 2 hours 50 minutes, affecting Live App, on October 21, 2026.

resolved Oct 21, 2026, 05:14 PM UTC

This incident has been resolved. We appreciate your patience and understanding while we worked to restore service.

Started
Oct 21, 2026, 02:23 PM UTC
Resolved
Oct 21, 2026, 05:14 PM UTC
Duration
2h 50m
Detected by Pingoru
Oct 21, 2026, 02:23 PM UTC

Affected components

Live App

Update timeline

  1. investigating Oct 21, 2026, 02:23 PM UTC

    At the moment we are investigating an issue where some users may be redirected to an incorrect page when they try to login. The issue is already being investigated on our end and we will keep you updated as more data becomes available.

  2. identified Oct 21, 2026, 02:44 PM UTC

    The issue has been identified and we did a revert while we are working on a permanent fix. Your apps should start loading properly now, but please note you may need to refresh your browser window first.

  3. monitoring Oct 21, 2026, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 21, 2026, 05:14 PM UTC

    This incident has been resolved. We appreciate your patience and understanding while we worked to restore service.

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