Knack incident
Builder and Live App not accessible- All regions affected
Resolved after 46 minutes, affecting Account Dashboard and Builder and 1 more, on April 15, 2025.
During routine system maintenance, we performed an infrastructure update intended to improve performance. While no downtime was expected, an issue arose when certain instances were temporarily assigned new IP addresses. This led to a brief disruption in inter-service communication. The issue was quickly identified and resolved by updating the necessary DNS records and restarting supporting components. We’ve also identified preventative measures to ensure this does not recur in future maintenance windows.
Affected components
Update timeline
- investigating Apr 15, 2025, 06:14 AM UTC
We have discovered that the Builder and Live app services are not loading at the moment. Our engineering team is already aware of the situation and the investigation is ongoing. Once we have more details we will be posting an update.
- resolved Apr 15, 2025, 09:45 AM UTC
The issue is resolved on our end and the services are back online at the moment. We appreciate everyone's patience while we worked on finding a solution. If you have any more issues with the services, please reach out to [email protected].
- postmortem Apr 20, 2025, 06:30 PM UTC
During routine system maintenance, we performed an infrastructure update intended to improve performance. While no downtime was expected, an issue arose when certain instances were temporarily assigned new IP addresses. This led to a brief disruption in inter-service communication. The issue was quickly identified and resolved by updating the necessary DNS records and restarting supporting components. We’ve also identified preventative measures to ensure this does not recur in future maintenance windows.
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