Knack incident

Images Not Loading for Some Users

Resolved after 1 hour 30 minutes, affecting Builder and Live App, on April 15, 2025.

resolved Apr 15, 2025, 09:02 PM UTC

A fix has been deployed, and the issue causing images not to load for some users has been resolved. Everything should be working as expected now. If you're still experiencing any issues, please reach out to our support team. Thank you for your patience!

Started
Apr 15, 2025, 07:31 PM UTC
Resolved
Apr 15, 2025, 09:02 PM UTC
Duration
1h 30m
Detected by Pingoru
Apr 15, 2025, 07:31 PM UTC

Affected components

BuilderLive App

Update timeline

  1. investigating Apr 15, 2025, 07:31 PM UTC

    We're currently investigating an issue where images are not loading for some customers. Our engineering team is actively working to identify the root cause and resolve it as quickly as possible. We appreciate your patience and will share more updates here as soon as we have them.

  2. identified Apr 15, 2025, 07:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 15, 2025, 09:02 PM UTC

    A fix has been deployed, and the issue causing images not to load for some users has been resolved. Everything should be working as expected now. If you're still experiencing any issues, please reach out to our support team. Thank you for your patience!

Your product runs on more than Knack

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →