Knack incident

Next Gen App Page Loading Issues

Resolved after 47 minutes, affecting Builder and Live App, on July 8, 2025.

resolved Jul 08, 2025, 06:49 PM UTC

Our team identified the root cause of the problem affecting page loading in the Builder and Live App. The issue has been resolved, and functionality should be back to normal now. If you continue to experience any problems, please refresh your browser or contact support. Thanks for your patience while we worked to fix this!

Started
Jul 08, 2025, 06:01 PM UTC
Resolved
Jul 08, 2025, 06:49 PM UTC
Duration
47m
Detected by Pingoru
Jul 08, 2025, 06:01 PM UTC

Affected components

BuilderLive App

Update timeline

  1. investigating Jul 08, 2025, 06:01 PM UTC

    Some customers are seeing "Uh oh! This page does not exist" when loading pages in the Builder and Live App. Our team is investigating and working to restore service. Thanks for your patience while we resolve this issue.

  2. identified Jul 08, 2025, 06:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 08, 2025, 06:49 PM UTC

    Our team identified the root cause of the problem affecting page loading in the Builder and Live App. The issue has been resolved, and functionality should be back to normal now. If you continue to experience any problems, please refresh your browser or contact support. Thanks for your patience while we worked to fix this!

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