Klarna incident
Klarna Customer support and other Klarna apps including Purchase Flow service are affected
Resolved after 1 hour 6 minutes, affecting Europe and North America and 1 more, on December 5, 2025.
Cloudflare vendor implemented a fix but impact might still be visible for both merchants and customers
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Dec 05, 2025, 09:15 AM UTC
We are currently experiencing issues with reaching Klarna support. Other applications including Purchase Flow might be impacted due to Cloudflare being down. We are waiting for the vendor to provide updates. Thank you for your patience.
- identified Dec 05, 2025, 09:46 AM UTC
Root cause has been identified as Global Cloudflare outage caused transient vendor and internal service disruptions
- monitoring Dec 05, 2025, 09:51 AM UTC
Cloudflare vendor implemented a fix but impact might still be visible for both merchants and customers
- resolved Dec 05, 2025, 10:21 AM UTC
All services confirmed up and running
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