Kixie incident

Kixie Login Outage

Resolved after 15 hours 38 minutes, affecting Call Functionality and Pipedrive C2C and 1 more, on July 11, 2025.

monitoring Jul 11, 2025, 05:10 AM UTC

We have implemented a fix to restore database functionality. All Kixie services are operational. We will continuing to monitor the resolution.

Started: Jul 11, 2025, 01:29 AM UTC
Resolved: Jul 11, 2025, 05:07 PM UTC
Duration: 15h 38m
Detected by Pingoru: Jul 11, 2025, 01:29 AM UTC

Affected components

Call FunctionalityPipedrive C2CHubspot C2CSalesforce C2CZoho C2CManage TeamsRing Group FunctionalityCadence FunctionalityCall HistoryGoHighLevel C2C

Update timeline

investigating Jul 11, 2025, 01:29 AM UTC

We are currently investigating this issue.
investigating Jul 11, 2025, 01:30 AM UTC

We are continuing to investigate this issue.
investigating Jul 11, 2025, 01:54 AM UTC

We are continuing to investigate this issue.
investigating Jul 11, 2025, 03:49 AM UTC

We have identified the source of the issue as a problem with our Amazon hosted database. The Kixie team has escalated the issue with Amazon support and continues to work together to resolve this issue. Next update in 1 hour, or whenever the issue status has changed.
monitoring Jul 11, 2025, 05:10 AM UTC

We have implemented a fix to restore database functionality. All Kixie services are operational. We will continuing to monitor the resolution.
resolved Jul 11, 2025, 05:07 PM UTC

This incident has been resolved.

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