Kixie incident

Degraded Call Audio Quality

Notice Resolved View vendor source →

Kixie experienced a notice incident on September 4, 2026 affecting Call Functionality and Click to Call, lasting 18d 22h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 06:49 PM UTC
Resolved
Sep 23, 2026, 05:43 PM UTC
Duration
18d 22h
Detected by Pingoru
Sep 04, 2026, 06:49 PM UTC

Affected components

Call FunctionalityClick to Call

Update timeline

  1. investigating Sep 04, 2026, 06:49 PM UTC

    We're experiencing audio quality degradation for some calls due to an issue with our service provider

  2. monitoring Sep 21, 2026, 04:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2026, 05:43 PM UTC

    This incident has been resolved.