Kixie incident

Email Not Sending

Resolved after 4 hours 22 minutes, affecting Manage Account, on August 26, 2025.

resolved Aug 26, 2025, 09:01 PM UTC

This issue has been resolved, and all Kixie emails should be sending successfully from our system again.

Started
Aug 26, 2025, 04:38 PM UTC
Resolved
Aug 26, 2025, 09:01 PM UTC
Duration
4h 22m
Detected by Pingoru
Aug 26, 2025, 04:38 PM UTC

Affected components

Manage Account

Update timeline

  1. investigating Aug 26, 2025, 04:38 PM UTC

    We are currently investigating an issue with our email system not sending emails to users.

  2. identified Aug 26, 2025, 04:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 26, 2025, 06:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 26, 2025, 09:01 PM UTC

    This issue has been resolved, and all Kixie emails should be sending successfully from our system again.

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