Kixie incident

GoHighLevel experiencing login issues for new customers

Resolved after 4 days 19 hours, affecting GoHighLevel C2C and GoHighLevel Call Logging and 1 more, on October 1, 2025.

identified Oct 03, 2025, 06:07 PM UTC

After additional investigation and communication with GoHighLevel we have identified the issue. The team is testing a fix and we will deploy to production once it has been verified.

Started
Oct 01, 2025, 10:24 PM UTC
Resolved
Oct 06, 2025, 05:56 PM UTC
Duration
4d 19h
Detected by Pingoru
Oct 01, 2025, 10:24 PM UTC

Affected components

GoHighLevel C2CGoHighLevel Call LoggingGoHighLevel SMS Logging

Update timeline

  1. investigating Oct 01, 2025, 10:24 PM UTC

    Several new users have reported issues when connecting to GoHighLevel. This is not affecting customers who have an established GoHighLevel connection.

  2. investigating Oct 02, 2025, 11:11 PM UTC

    We have escalated the issue with GoHighLevel and are actively seeking resolution. We are among a group of integration partners who are experiencing the same issue.

  3. identified Oct 03, 2025, 06:07 PM UTC

    After additional investigation and communication with GoHighLevel we have identified the issue. The team is testing a fix and we will deploy to production once it has been verified.

  4. resolved Oct 06, 2025, 05:56 PM UTC

    A fix has been deployed and service has returned to normal.

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