Resolved after 2 hours 43 minutes, affecting Call Functionality and Manage Teams and 1 more, on October 8, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Call FunctionalityManage TeamsManage Ring GroupsSMS FunctionalityManage IVRsClick to CallManage QueuesManage DispositionsManage CadencesManage Powerlists
Update timeline
- investigating Oct 08, 2025, 05:55 PM UTC
We are currently investigating this issue.
- monitoring Oct 08, 2025, 05:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2025, 08:38 PM UTC
The incident has been resolved. All systems are operational.
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