Khoros incident
[Khoros Marketing] Publishing Failure for Posts with Media
Resolved after 6 days 10 hours, affecting Organic Publishing, on October 15, 2025.
Since deploying the fix that addresses the publishing failures for Instagram video posts, we have monitored closely and confirmed that publishing is now working as expected.
Affected components
Update timeline
- identified Oct 15, 2025, 10:53 AM UTC
We have identified an issue with posts failing to be published with media. A fix has already been identified for this behavior.
- identified Oct 16, 2025, 04:43 AM UTC
Our Development team has implemented a fix for the identified publishing issue. We are now preparing a deployment that includes this fix to resolve the problem with posts containing media. Further updates will be shared once the deployment is completed and verified.
- monitoring Oct 17, 2025, 03:16 AM UTC
We have deployed a fix to address the publishing failures affecting posts with media. Initial monitoring indicates that the errors have stopped following the deployment. We will continue to monitor the system closely to ensure full stability.
- resolved Oct 21, 2025, 09:43 PM UTC
Since deploying the fix that addresses the publishing failures for Instagram video posts, we have monitored closely and confirmed that publishing is now working as expected.
Your product runs on more than Khoros
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services