Khoros incident
[Khoros Care] DNS Resolution Issue causing delays for Care Integrations
Notice Vendor's status page →
Resolved after 5 hours 9 minutes, affecting US Hosted Care and Brand Messenger and 1 more, on November 12, 2025.
A fix has been implemented, and we are monitoring the results.
Affected components
US Hosted CareBrand MessengerMeta Business Products APIsThird-party APIsCRM IntegrationKhoros Community Integration
Update timeline
- investigating Nov 12, 2025, 06:56 AM UTC
We are currently investigating a DNS resolution issue with Khoros Care that affects a few functionalities, primarily introducing delays in responses via various integrations.
- identified Nov 12, 2025, 07:46 AM UTC
We identified the root cause of delays, and a fix is being implemented.
- monitoring Nov 12, 2025, 08:03 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Nov 12, 2025, 12:05 PM UTC
This issue has been resolved
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