Resolved after 7 hours 30 minutes, affecting Agent View, on December 10, 2025.
A fix has been implemented and we are monitoring results.
Affected components
Agent View
Update timeline
- investigating Dec 09, 2025, 10:17 PM UTC
We are aware of an intermittent issue affecting Khoros Care, where some agents are unable to communicate with clients, and some are experiencing login difficulties. Our team is actively investigating the root cause and will provide further updates as they become available.
- identified Dec 10, 2025, 12:46 AM UTC
The issue has been identified and we are working on implementing fix
- monitoring Dec 10, 2025, 02:25 AM UTC
A fix has been implemented and we are monitoring results.
- resolved Dec 10, 2025, 09:55 AM UTC
This incident has been resolved.
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Amazon Web Services