Khoros incident
[Khoros Care] Community replies not ingesting into Care
Resolved after 9 hours 20 minutes, affecting Khoros Community Integration, on December 16, 2025.
The issue affecting the Community <> Care post ingestion has been fully resolved. A fix was successfully implemented, and monitoring confirmed that posts are now being ingested and processed as expected. No further impact has been observed, and the integration is operating normally.
Affected components
Update timeline
- investigating Dec 16, 2025, 08:27 AM UTC
We are currently investigating an issue with the Community <> Care post ingestion.
- monitoring Dec 16, 2025, 08:50 AM UTC
A fix has been implemented, and we are currently monitoring the results.
- resolved Dec 16, 2025, 05:48 PM UTC
The issue affecting the Community <> Care post ingestion has been fully resolved. A fix was successfully implemented, and monitoring confirmed that posts are now being ingested and processed as expected. No further impact has been observed, and the integration is operating normally.
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