Khoros incident
Some Khoros Community Aurora instances are down with "An error occurred while processing your request."
Resolved after 8 hours 59 minutes, affecting US Hosted Communities and EU Hosted Communities, on January 7, 2026.
The issue impacting some Khoros Community Aurora instances, where users encountered the message “An error occurred while processing your request", has been successfully resolved.
Affected components
Update timeline
- investigating Jan 07, 2026, 04:09 PM UTC
We are currently investigating the issues with some of the instances being down with "An error occurred while processing your request."
- monitoring Jan 07, 2026, 04:36 PM UTC
The fix has been implemented, and the issue is currently resolved.
- resolved Jan 08, 2026, 01:08 AM UTC
The issue impacting some Khoros Community Aurora instances, where users encountered the message “An error occurred while processing your request", has been successfully resolved.
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