Resolved after 18 hours 57 minutes, affecting US Hosted Communities and EU Hosted Communities, on January 14, 2026.
The issue causing 403 errors when loading assets has now been fixed, and no reoccurrences have been reported. Please reach out to Customer Support if you require additional assistance.
Affected components
Update timeline
- investigating Jan 14, 2026, 05:40 PM UTC
We are currently investigating an increased rate of 403 errors reported by several customers (global)
- identified Jan 14, 2026, 07:30 PM UTC
The issue has been identified and the fix is being applied.
- monitoring Jan 15, 2026, 01:47 AM UTC
The issue causing 403 errors when loading assets has now been fixed. We are actively monitoring to ensure that that no further issues occur.
- resolved Jan 15, 2026, 12:38 PM UTC
The issue causing 403 errors when loading assets has now been fixed, and no reoccurrences have been reported. Please reach out to Customer Support if you require additional assistance.
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