Resolved after 2 days 12 hours, affecting Organic Publishing and Third-party APIs, on January 16, 2026.
The issue affecting the LinkedIn integration has been resolved. The fix has been deployed, and message ingestion and replies are now functioning as expected. If you continue to experience any issues, please contact Support for further assistance.
Affected components
Update timeline
- identified Jan 16, 2026, 03:06 PM UTC
We are experiencing an ongoing outage affecting our LinkedIn integration. As a result, it is not possible to reply to existing messages, and no new messages will be ingested. Our Engineering team is working to resolve this issue urgently.
- identified Jan 16, 2026, 04:40 PM UTC
We have identified the root cause being a deprecated service from LinkedIn requiring a change in our codebase. Our team is still looking into this matter.
- identified Jan 16, 2026, 05:38 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 16, 2026, 08:16 PM UTC
The fix has been deployed, and we believe the issue is resolved.
- resolved Jan 19, 2026, 03:11 AM UTC
The issue affecting the LinkedIn integration has been resolved. The fix has been deployed, and message ingestion and replies are now functioning as expected. If you continue to experience any issues, please contact Support for further assistance.
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